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Frequently Asked Questions
Common questions regarding tickets, luggage allowances, schedules, and cancellations.
Each passenger is permitted up to 25 kg of check-in baggage and 1 personal handbag/laptop bag up to 7 kg. Oversized sports equipment (diving gear, surfboards) must be registered at the baggage counter 1 hour before departure.
All Indian nationals must carry a government-issued photo ID (Aadhaar Card, Passport, Voter ID, or Driving License). Foreign nationals and OCIs must present their valid Passport and Indian Visa / e-Visa along with the RAP (Restricted Area Permit) where applicable.
Yes, bicycles are allowed in designated cargo zones for a ₹200 fee.
Yes, bicycles are allowed in designated cargo zones for a ₹200 fee.
Yes, bicycles are allowed in designated cargo zones for a ₹200 fee.
Yes, bicycles are allowed in designated cargo zones for a ₹200 fee.
Yes, bicycles are allowed in designated cargo zones for a ₹200 fee.
Yes, bicycles are allowed in designated cargo zones for a ₹200 fee.
Yes, bicycles are allowed in designated cargo zones for a ₹200 fee.
Yes! Ocean Rafale provides a real-time visual seat map where you can choose individual seats across Royal, Deluxe, and Executive classes, with clear window and aisle indicators.
Cancellations made more than 48 hours before scheduled departure receive an 80% refund. Cancellations between 24 and 48 hours receive a 50% refund. Cancellations under 24 hours or after boarding gate closure are non-refundable.